Support / FAQ

Education

YouTube

For walk throughs and video tutorials on how to use our products, please visit our Youtube Channel below.

FaceBook User Community

Join our user community, post your tracks, mixes, ask for help, etc, and someone from the SubMission Audio community will get back to you.

FAQ

Do I need an iLok USB dongle?

The use of an iLok USB dongle is optional. You can activate DoubleTap onto your computer via the iLok License Manager.

How many activations do I get?

DoubleTap comes with 2 activations in your iLok account.

How do I install DoubleTap?

Use the download link provided in your order confirmation to download the installer files.
Run the installer.
Make sure you have an iLok License Manager installed and you have registered for a free iLok account.

I'm not sure if my computer will run DoubleTap

If you have any doubts that your computer is up to the task, try the demo first.

Compatible DAWs

Any DAW that supports 64-bit VST3, AU or AAX should be capable of running DoubleTap.

If you are unsure, try the demo.

Does DoubleTap work on the new M1 apple macs?

Yes!

Install Locations

macOS:

Windows:

Pre-sets & manual:

  • macOS: Library/Application Support/SubMission Audio/DoubleTap
  • Windows: C:/ProgramData/SubMission Audio/DoubleTap

    • How do I uninstall DoubleTap?

    macOS:

    Windows:

    Technical Support

    For support enquiries, please submit a ticket directly on our website → Contact Us.